Most orders arrive within 4–9 business days for items shipping from a US warehouse; some items may ship internationally and take longer. You'll receive tracking information by email once your order ships. enjoy free shipping on all orders. 
       

Visit our Track Your Order page or use the tracking link sent to your email after your order ships.

Shipping availability depends on the product and destination — available shipping options will be shown at checkout for your address.

You may request a return within 30 days of delivery for unused items in original packaging. Damaged or defective items are eligible for a free replacement or refund. See our Shipping & Returns page for full details.

Contact us within 7 days of delivery with photos of the damage, and we'll arrange a replacement or refund at no cost to you.

We accept major credit/debit cards and other secure payment methods shown at checkout. All payments are processed securely.

Most of our tools are designed with soft, rounded, or gentle materials aimed at comfort. Always check the specific product page for details relevant to your pet, and discontinue use if your pet shows signs of discomfort.

Many do, but not all — suitability varies by product. Check each product's page for the specific pets it's designed for.

Yes, a few (such as our massage and grooming devices) are USB rechargeable. Always follow the included instructions, and for any motorized or vibrating tool, start on the lowest setting and supervise your pet during use.

Our adjustable-aperture clippers are designed to accommodate small pets, including kittens, using the smallest aperture setting.

Our detangling and deshedding combs are designed for mats and loose fur, not flea removal specifically. If flea control is your goal, please contact us before purchasing to confirm the right product.