Shipping & Returns

Shipping

• Processing time: Orders are typically processed within 1–3 business days.
• Delivery time: "Enjoy free shipping on all orders. delivery time: 4-9 business days
• Tracking: You'll receive a tracking number by email once your order ships.
• Delivery times are estimates and can vary due to carrier delays, customs, or high-demand periods.

Returns & Refunds

• Return window: You may request a return within 30 days of delivery.
• Condition: Items should be unused and in their original packaging, unless the item arrived damaged or defective.
• Damaged or defective items: Contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.
• Return shipping: For non-defective returns (e.g. change of mind), the customer is responsible for return shipping costs unless otherwise stated.
• Refund processing: Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

How to Start a Return

Email us at support viventoashop@gmail.com with your order number and the reason for your return. We'll respond with next steps within 1–2 business days.

This policy does not affect your statutory rights as a consumer under applicable law.